| Frequently Asked Questions |
| Questions |
| What methods of payment do you accept? |
| Why does it take "5-10 days" for delivery? |
| I need MyPacifiers as a gift quickly, is there anything you can do to speed up delivery? |
| I'm buying these as a gift, can you include a gift card? |
| I don't live in the USA, can you ship to me? |
| Are MyPacifiers BPA-free? |
| Which is the better choice, silicone or latex? |
| Are the materials in MyPacifier Personalized Pacifiers safe? |
| Can I mix and match colors? |
| Can I get different phrases on each pacifier in a set? |
| Can I buy just one MyPacifier Personalized Pacifier? |
| Why was my credit card purchase declined? |
| Why is there a 'charge' on my credit card after the payment was declined? |
| Water sometimes gets inside the nipple of the MyPacifier, is this a defect? |
| If your question wasn?t answered here, please feel free to e-mail us. Thank you so much for your interest in our products! |
| Answers |
| What methods of payment do you accept? |
| We accept Visa and Mastercard payments through our MyPacifier.com online store. If you prefer to not use a credit card, we can also accept Money Orders via mail. We also accept PayPal payments via our MyPacifier.com ebay store. Contact us via e-mail for additional details. Sorry, we don't accept checks. |
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| Why does it take "5-10 days" for delivery? |
| Once you've placed your order, we have the challenge of custom-imprinting them and getting them to you as quickly as possible. Deliveries take approximately 5-10 days, which depends on which day of the week you order and how fast the import and mailing process takes. We appreciate your patience and are continually working on ways to quicken the process. |
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| I need MyPacifiers as a gift quickly, is there anything you can do to speed up delivery? |
| We carry Designer Pacifiers, ready to ship immediately upon your purchase. Click on the Designer Pacifiers tab in our MyPacifier.com shop. Personalized pacifiers require extra time because they are all custom-imprinted. |
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| I'm buying these as a gift, can you include a gift card? |
| Certainly! Just type the phrase into the greeting field on the page where you type your address in while purchasing. Either that or e-mail us after you make your purchase and tell us what you want the card to say. Also, if you prefer that we don't send the invoice to the gift recipient, type 'NO RECEIPT' in the same greeting box on the address page during purchase. |
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| I don't live in the USA, can you ship to me? |
| If your delivery address will be outside the USA, be sure to check the flags at the top right of our MyPacifier.com website for our constantly-growing partner distributors. |
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| Are MyPacifiers BPA-free? |
Yes, most of our pacifiers are BPA-free and clearly marked this way in our shop. Bisphenol A (BPA), is getting a lot of attention in the press recently. Some retail outlets in the USA are phasing out plastic baby bottles and all baby feeding products containing Bisphenol A (BPA). MyPacifier.com does not sell baby bottles or any other baby feeding products, our products are personalized pacifiers. Why would this make any difference? BPA is in all Polycarbonate products and therefore also in some of our pacifiers listed with Polycarbonate as an ingredient (ingredients are listed on each MyPacifier.com Shop pacifier product page).
The research getting all the press attention has shown that BPA is only a concern when baby bottles are heated time and time again over an extended period of time. This takes place over the two-to-three year life cycle of baby bottles. During this period, research has shown that BPA can go directly from the bottle into the milk which the baby drinks. On the other hand, pacifiers have much shorter lifespan than baby bottles (see our directions) and therefore BPA release is not an issue. No research to date has shown any hazard of BPA release through pacifier use. Our pacifiers are made by the best pacifier manufacturers in Europe, companies that have won numerous awards for high quality. Safety of their products is of the utmost concern for those companies and ours. If you are still concerned about BPA and polycarbonate in pacifiers, select from our many BPA-free MyPacifier Personalized Pacifiers. Each pacifier product page lists ingredients in our MyPacifier.com Shop, and you can clearly see which ones contain Polycarbonate or Polypropylene. |
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| Which is the better choice, silicone or latex? |
| Both silicone and latex pacifier nipples have advantages, and the best decision is usually left up to baby. Silicone is a bit stiffer and sturdier, will not retain odors, and cleans up easily. Silicone is also harder for baby to bite through. Latex is a bit softer, and perhaps a bit more natural in feel than silicone. Latex is soft in baby's mouth and baby may like the way it retains scents. The down side is that latex doesn't hold up as well to repeated cleanings. Little one's teeth can chew through it quicker. Interestingly, we have found that Europeans tend to buy latex pacifiers more, while Americans prefer silicone nipples on their personalized pacifiers. In either case, if baby likes them, that's the best choice! |
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| Are the materials in MyPacifier Personalized Pacifiers safe? |
| MyPacifiers were invented by one of our family members in Denmark, Pia Callesen. Pia initially invented them for her own children, and she picked the highest qualified manufacturers to produce MyPacifiers. In fact, the producers have won awards for their safe, high-quality pacifiers. The pacifiers are made up of pure Polypropylene plastic, and the parts are welded together using ultrasound waves, no glue or anything else is added. The name is permanently engraved in the pacifier, and no chemicals are added in this process either. The mouthpieces are made of 100% pure latex or silicone. All pacifiers are EN Standard 1400 approved and exceed quality standards set by the U.S. Consumer Product Safety Commission?s Requirements for Pacifiers (16 C.F.R. Part 1511). |
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| Can I mix and match colors? |
| Due to the complexity of keeping track of thousands of personalized pacifiers, all custom-imprinted with different names for different customers, we aren't currently set up for accepting individual mix-and-match orders. We have our hands full as it is, as you might imagine! When we opened MyPacifier.com in 2006, we only offered four different MyPacifier Personalized Pacifier sets, with only two color set choices. As you can see in our current online shop, we now have many, many more sets to pick from. We do encourage you to come back and visit MyPacifier.com periodically, because we are never finished with adding new choices! |
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| Can I get different phrases on each pacifier in a set? |
| We'd love to be able to imprint different sayings or names within each set. Unfortunately we aren't able do this due to the complexity of the imprint machinery set up. As you might imagine, it is already a considerable amount of work to produce thousands and thousands of these custom-made products, with each set being different for each customer. However, if you are interested in different sayings on different MyPacifiers, there are discounts when you buy multiple packets on one purchase. Just select the different MyPacifier sets from our shop, each one with a different name or phrase as you like, and the discount will show up when you check out. The shipping and handling fee of multiple packets also is at a reduced rate, which saves you even more. Even more discounts are available if you are one of our facebook fans! |
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| Can I buy just one MyPacifier Personalized Pacifier? |
| At this time, we don't sell individual MyPacifier Personalized Pacifiers. This is due to the complexity of the imprint machinery set up, importing and then having to package them and ship to you. As you might imagine, it is already considerable amount of work to produce thousands of these custom-made products, each set being different for each customer. We believe $12.50 for a set of two Avent MyPacifiers or $15 for three-MyPacifier sets is a VERY good price for a custom-made personalized items! The price is even better when you realize we produce a luxury item. Our prices are certainly in the baby shower gift category (and there are discounts when you buy more than one packet at a time). While we don't sell personalized pacifiers one at a time, we do sell our Designer Pacifiers individually. Just click on the Designer Pacifier tab in our MyPacifier.com Shop. |
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| Why was my credit card purchase declined? |
| Bank safety measures are very stringent. For example, if you put in a cell phone number instead of your home phone number, the purchase may be declined. This is also true for your home mailing address. Everything has to match exactly with the information you have provided your credit card company. If you have moved, changed your phone number, or any other information, make sure your credit card company has the latest information. We hope you try to purchase again, as many times a declined purchase is the result of a simple typo or the input of incorrect information. |
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| Why is there a 'charge' on my credit card after the payment was declined? |
| Failed purchase attempts may show up on your statement with the word 'pending.' It is not a charge and it will eventually expire. The order did not go through and we can't 'capture' the charge. How long it stays there will depend on your bank, each bank has a different time frame. When an order goes through properly, you will receive an e-mail order confirmation from us when the purchase is approved. |
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| Water sometimes gets inside the nipple of the MyPacifier, is this a defect? |
| The vast majority of all pacifiers in the world market are 'air vent pacifiers.' That air vent is what has allowed water inside the nipple and it is perfectly normal. The pacifiers must be able to take in air and water to prevent children from developing bad tooth positioning. If water gets into the nipple during boiling, it can be gently pressed out afterwards and the nipple will fill with air again. MyPacifier Personalized Pacifiers were developed by a young mother trying to prevent germ sharing for her children. She wanted the very best quality for her children and her customer?s children. She was very careful about the selection of which pacifier products she wanted to imprint for MyPacifiers. Our manufacturer's pacifiers have won numerous awards for being amongst the best in the world. |
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| If your question wasn?t answered here, please feel free to e-mail us. Thank you so much for your interest in our products! |
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